If a free quote is taking too long. For example, if a quote is taking many hours to diagnose a fault, it may be unreasonable to continue with the quote on a free quote basis. In which case, the customer will be informed and either a minimum and maximum estimation of the cost for repair will be given, or a quote fee of $35 will be charged to complete the quote. If the quote is accepted, the quote fee will be included in the total repair costs.